Refund & Return Policy
Policy on Returns and Replacements: We will only accept returns and replacements if the item was delivered incorrectly or was received damaged.
In the event where there are defects in the Product (attributable to, and accepted by BuyGood after due verification at its sole discretion), a User may initiate a request for returning the Product on the Platforms. The User shall initiate such requests for a return not later than 10 (ten) days from the date on which he/she received the delivery of the Product.
When making a request to return or exchange products, the user will be required to present a copy of the original invoice. The User shall ensure that the Product(s) being returned comply with the conditions set out under this Return and Refund Policy and are, among other conditions, unused, intact, all packaging material undamaged and unused. Without having to notify the user in advance, BuyGood reserve the right to modify and enforce this Return and Refund Policy at any time. With the exception of Cash on Delivery, refunds are issued to the payment method used at the time of purchase when an item is returned.
The following is the refund period for each payment method:
| Payment Method | Refund Method | Refund Time |
|---|---|---|
| Credit/Debit Card | Credit/Debit Card | 1–2 Business Days |
| Net Banking | Net Banking Account (Credited to Bank Account) | 1–2 Business Days |
| Gift Card | Gift Card | 1–2 Business Days |
If the standard time-frame mentioned above has passed and you have still not received your refund, please contact your credit/debit card issuer or your bank for further information.
Cancellation Policy
Orders may be cancelled only before they have been processed or dispatched for shipping. Once an order has been dispatched, it cannot be cancelled. If you wish to cancel your order, please contact BuyGood Customer Support as soon as possible. If the cancellation request is approved before dispatch, a full refund will be processed to the original payment method in accordance with our Refund Policy.
Note:
If the original payment method you used to make the payment (Credit/Debit Card) is no longer valid, we'll issue the refund through a demand draft.
When we receive a payment failure notice from your bank, we will send you an e-mail asking you to call us. When you call us back, we will collect your name and the address where you want the demand draft to be sent, and then proceed with the refund.
Our Store