FAQs
Frequently Asked Questions (FAQs)
🛒 1. How do I place an order?
Simply browse our products, add your desired items to the cart, and proceed to checkout. Follow the payment steps to complete your purchase. You will receive an order confirmation email once your order is placed.
💳 2. What payment methods do you accept?
We accept:
-
UPI
-
Debit/Credit Cards
-
Net Banking
-
Cash on Delivery (if available)
Available payment options will be displayed at checkout.
🚚 3. How long does delivery take?
Orders are usually delivered within 3–7 business days, depending on your location.
You will receive tracking details once your order is shipped.
📦 4. How can I track my order?
Once your order is dispatched, we will send you a tracking link via email or SMS so you can monitor your shipment in real-time.
🔄 5. What is your return policy?
You can request a return within 7 days of delivery if the product is unused and in original condition.
Please visit our Refund Policy page for full details.
❌ 6. Can I cancel my order?
Orders can be cancelled before they are shipped.
Once shipped, cancellation is not possible, but you may request a return (if eligible).
🛑 7. What if I receive a damaged or incorrect product?
If your item arrives damaged or incorrect, please contact us within 48 hours of delivery and share clear photos along with your Order ID. We will assist you with replacement or refund.
🌍 8. Do you offer bulk or wholesale pricing?
Yes, we offer special pricing for bulk and wholesale buyers.
Please visit our Wholesale & Bulk Buy page or email us at:
📩 9. How can I contact customer support?
You can reach us at:
📧 support@buygood.in
Response time: 24–48 business hours